At Hollands, we want you to be completely satisfied with your purchase. If you’re not, we offer a 28-day return policy for refunds.
How to Return an Item
You can use our returns portal to request a refund. Please note that exchanges are not currently available for international customers. If you would like a different size, colour, or item, you will need to place a new order.
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Start Your Return: Click here to access our returns portal. Enter your order details and select the refund option.
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Prepare Your Parcel: After completing the portal process, securely pack your item(s) with all labels attached and in their original packaging.
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Ship Your Parcel: Arrange and pay for your return shipping. We recommend using a tracked courier service to ensure safe delivery back to us.
Return Address:
Disley Hall Farm
Corks Lane
Disley
Stockport
SK12 2DA
United Kingdom
Important Information:
- Refunds: Refunds are usually processed within 2 working days of receiving the returned item.
- Exchanges: International exchanges are unavailable at this time. To exchange an item, please place a new order and return the original item for a refund.
- Store Credit: If you choose to receive store credit instead of a refund, you’ll get a 10% bonus added to your credit, giving you more to spend on your next purchase.
- Exclusions: Some items, such as clearance items, are excluded from returns or exchanges. This will be highlighted in the returns portal.
Need Help?
For questions or assistance, contact us at info@hollandslongcoats.co.uk.